winConsole Features

Screen-Based Telephony

• Easy-to-use, intuitive, graphical user interface
• Keyboard access to call processing and directory information
• 'Next' key to answer highest priority incoming call
• Incoming calls displayed in queues
• 'Switched Loops' for operator calls
• Caller information display with name, number and department
• Auto-answer, auto-transfer, and auto-release options

Empower Directory

• Multiple, unlimited-size, customizable directories
• 'White' and ‘Yellow’ pages style of information display
• Click to change sorting order
• Quick search to find names, numbers or departments
• Query for data that matches multiple criteria
• Customizable forms to display multiple numbers, notes, photo's or maps
• Multiple level access control to support customer-defined security

Status and Line Monitors

• View busy/idle status of stations and lines
• Customize window to view call state, name, number, and duration of call
• Directly select a station or line to answer
• Call a station by clicking or selecting its entry

Call Statistics

• Extensive call details automatically collected and consolidated on network
• Detailed and summary reports provide information on individual and call center performance
• Use filters to drill down to specific information
• View on-line, print or send as attachments

Simplified Administration

• Simplify routine tasks by scheduling them to run automatically
• Use easy-to-learn GUI interfaces for updating directories, adding, or deleting users

Internet Integration

• Access on-line directories and personal phonebooks from web browsers
• Login and view messages
• Update whereabouts and call handling instructions from the web