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winConsole Benefits
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Operators, Receptionists
- Improve performance and call handling speed by using PC keyboard and digital telephones
- Improve customer service by quickly finding appropriate information from directories
- Accurately transfer calls by auto-dialing from directory
- Work on different tasks or access information from other applications using the Windows multi-tasking
- View and auto-dial alternate contact numbers for the directory
- Login from any position and receive their preference settings
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Administrators, Supervisors
- Quickly train new operators to use the system
- Easily add and delete operators and users
- Control the access to directory information - establish who can view, update, and/or delete data
- Monitor the performance of the call center - system and individual performance
- Simplify administration of the system by automating routine maintenance tasks
- Easily change configuration options by pointing and clicking
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Telecom Group, Organization
- Use the digital solution to reduce telecom costs and eliminate desktop clutter at operator positions
- Use standards-based software solution to avoid obsolescence and upgrade features with software downloads
- Use remote-support services to receive high quality on-line technical support
- Utilize the operator/receptionist resources by making them multi-functional and provide enhanced services to the customer
- Use the organization's standard communication infrastructure - computers, networks, servers to provision and support the operator positions
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