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TeleService CallManager
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TeleServices CallManager links your PC and telephone into a telephony-enabled desktop. You can use your TAPI applications and PC-based information in your call handling.
The CallManager integrates personal information management and telephony capabilities in a easy-to-use GUI interface. It lets you visually manage calls and use telephone features by simply pointing-and-clicking. You can view caller details before answering a call, search and locate people, access calling history and dial from other Windows applications.
The TeleServices CallManager can make your entire organization more productive by improving their communication effectiveness by integrating telephony with business and personal data on PCs.
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Benefits
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Improved call handling productivity |
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Easy (point-and-click) access to telephone features |
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Quick access to client/customer information |
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Automatic tracking all incoming and outgoing calls |
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Preview of caller information prior to answering a call |
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Minimized interruptions by prioritizing callers |
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Efficiently locating people from organizational directory |
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Features
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Visual Call Handling
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- Answer or place calls from PC
- See caller information prior to answering
- Click to access telephone features
- Drag & drop names from phonebook
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Record Calling History
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- Log all incoming and outgoing calls
- Review history of previous calls
- Click to callback unanswered calls
- Keep call notes on-line
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Calling Configurations
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- TeleWorker – Work from home (DSL/Cable)
- Road Warrior – While traveling (Dialup)
- VoIP Desktop – Use softphone at work (LAN)
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Personal Phonebooks
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- Keep contact information in phonebooks
- Store numbers, e-mail and postal address
- Auto-dial, send e-mail, print labels
- Create personal or shared directories
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Company & Internet Directory
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- Search and locate people from directories
- Supports LDAP directories (lightweight directory access protocol) e.g. MS-Exchange, Lotus-Notes, Netscape Directory Server
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Shortcusts & Statistics
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- Create speed-dial or feature shortcuts
- Launch applications or access URLs
- Click to change handset or ringer volume
- Review summary call statisti
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Desktop Integration
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- Dial from any Windows application
- Select names from phonebook to send e-mail
- Import data from any ODBC database
- Build scripts to tightly integrate with other applications
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System Requirements
- Pentium 100MHz processor or higher
- Windows® XP, 2000, NT, Me, 98, or 95
- 32 MB RAM
- 30 MB disk space
- CD-ROM drive
- Windows compatible LAN
- Internet Explorer 5.5 or higher
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TAPI Telephones
- Lucent 8500 Series ISDN Sets
- Lucent i2021, i2022, i2023 ISDN Sets
- CallComm VoIP Softphone
- CallComm VoIP Telephony Service Provider
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