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iCallManager Softphone Features
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Windows Communication Application
iCallManager Softphone is a Window application that runs on all 32-bit Windows operating systems. Just as the browser provides access to internet services, the softphone gives you access to your telephone service.
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Anywhere, Anytime Office Telephone
The office telephone line can be accessed from anywhere with IP-network connection to the enterprise. Users can receive and make calls on their office number from any location.
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Supports Multiple Network Configurations
iCallManager Softphone utilizes the networking capabilities of the PC including wireline and wireless LANs, Broadband connections like DSL/Cable Modem and Dial-Up connections.
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Supports VPN Connections
The Softphone is designed to operate over VPN (Virtual Private Network) connections that provide secure access to the enterprise network. Using such VPN connections, the softphone can operate across the NAT/Firewalls between service providers.
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Automatic Network/Bandwidth Detection
The Softphone can automatically detect the network with the gateway and detect the bandwidth available on that connection for optimal parameter settings.
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Range of Audio Communication Devices
In addition to headsets, the iCallManager Softphone supports a range of USB audio devices such as the handset, keypad, and adapter for analog telephone.
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Installation and Setup Wizards
The softphone wizards simplify the installation and configuration by taking the users step-by-step through the setup processes.
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Mouse and Keyboard Access
The Softphone can be operated from the keyboard using the shortcut keys or by clicking with the mouse.
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Automatic Software Update
The update service can be on-demand or scheduled to check the web site for a later version of the software. If a new version is available, the user can download and update the files.
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Quality of Service
The Softphone supports DiffServ and TOS tagging of the VoIP packets such that the network can give these packets the required priority through the different routers and gateways.
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Access Security
The Softphone supports H235 access security. This provides secure authentication of the endpoint connecting to the gateway.
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Multiple Codec Choices
The Softphone supports multiple codec's and packetization rates. The selection of the codec and rate is based on the user's bandwidth selection and also settled during connection setup.
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Out-of-band DTMF and Hook-flash
iCallManager Softphone utilizes the networking capabilities of the PC including LANs, Broadband connections like DSL/Cable Modem, Wi-Fi Wireless LANs, Dial-Up connections.
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Single-Line Centrex Telephone
The iCallManager Softphone provides the functionality of a single-line analog Centrex telephone. It provides call information displays, message and call waiting indication and hook-flash access to the Centrex features.
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Dial from Any Windows Application
Highlight a number in any Windows application and click on the telephone icon in the system tray to auto-dial the number through the softphone.
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Call Information Display
The Softphone has a multi-line display for calling number and caller name. The display uses icons to indicate line state - like ringing, idle and connected. Information on the waiting calls is also displayed in this window.
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Message Waiting Indicator
A flashing icon in the display window provides indication of new voice messages. The telephone icon in the system tray changes to a voice message icon.
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Multiple Alerting Indications
iCallManager Softphone provides options for popping up the phone window on incoming calls and a choice of alerting devices for playing the ringing tones.
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Call Logs
All calls handled by the Softphone are logged to a file. The calls detailed are viewed through a browser window. Data can be sorted by call type (incoming, outgoing or missed), by date and time or by the calling numbers.
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Speed Dial
The softphone provides a 50-entry speed dial list. Clicking on the Speed Dial button brings up the speed dial list. The numbers are auto-dialed when an entry is selected.
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Redial
The last number dialed is saved and can be auto-dialed by clicking on the Redial button.
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Mute
The Mute option cuts off sending of any audio to the caller. The indicator light on the button is lit when the iCallManager is in the Mute state.
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Flash
The Flash button generates a hook flash signal to provide access to the Centrex features and to allow transfer and conferencing of calls. |
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Hold
Hold is a local feature in which the connection is maintained but audio is not send or played. Caller and called parties hear silence.
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Speaker and Microphone Volume Control
The Softphone provides controls for setting the microphone and speaker volume levels. The slider controls or the arrow keys on the keyboard can raise or lower the settings.
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Centrex Dial Plans
The Softphone follows the specified Centrex dialing plan when auto-dialing numbers. It can insert long distance access codes and strip digits for internal numbers as necessary.
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