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CallComm Technologies develops and markets solutions that integrate
internet technologies and computer telephony into the business
processes of the enterprise's workgroups, call centers and remote
workers. These solutions help organizations improve their competitive
advantage by reducing communication costs, improving customer
service, adding new and easy-to-use capabilities, providing anywhere
and anytime access to contact information and making communication
interactions more efficient for everyone.
CallComm's solutions enhance customer efficiencies by providing:
- Accurate and up-to-date directory information at the desktop.
- Access to screen-based call handling and information management.
- Enabling delivery of customer service at the lowest cost by bringing
together calls and customer data irrespective of location.
- Provide tools to build customizable telephony-integrated applications
CallComm's customers are organizations which utilize advanced
communication technologies to improve their positions in such
competitive markets such as manufacturing, financial services,
insurance, telecommunications, and transportation. Our
customers
include companies such as Genentech, Canon-USA, Lockheed-Martin.
All CallComm products are compliant with open internet, telephony,
messaging and communications standards and utilize the Windows Open
Services Architecture (WOSA) to allow access to the desktop and
organizational information.
CallComm and its partners bring a total solution
to its customers - a
solution that includes rich application functionality customized to the
users specific needs and backed by high quality support. CallComm can
support its customers with a range of services including installation,
training, application customization, development of automation solutions
and on-going support services. These services are designed to help
customers effectively deploy CallComm's products, and transfer the
technology and knowledge to optimize their use in the customer's
business environment.
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